Installing the SFS file forces Tomcat to restart on the QRadar® Console, which logs out QRadar® users and stops any reports that are running in the background. Ensure that you schedule adequate maintenance time.Verify that all changes are deployed on your appliances.To avoid access errors in your log file, close all open QRadar® sessions.To upgrade existing WinCollect agents, you must be an administrator. Tip: The WinCollect version for managed agents can be found in the Agent list on the Admin tab. WinCollect V7.2.5 is the minimum version required to upgrade to QRadar® V7.3.x (any patch level). WinCollect V7.3.1 p1 supports QRadar® V7.3.3 or later. Table 1: The WinCollect version for managed agents can be found in the Agent list on the Admin tab. Stand-alone WinCollect agents can be updated by using the WinCollect Standalone patch installer file to update the agents on Windows® host (see following links). This table is for managed WinCollect agents that receive updates from a QRadar® appliance. Prerequisites for the WinCollect V7.3.1 p1 upgrade For questions related to this statement, ask in the WinCollect forum. To prevent issues, it is important that you, as an administrator, keep WinCollect deployments updated when new versions are posted to IBM® Fix Central. Therefore, the two newest versions of WinCollect are the versions that QRadar® support suggests with any support tickets (cases) that are opened. Supported software versions for IBM® WinCollect are the latest version (n) and latest minus one (n-1). IBM® Statement for WinCollect supported versions For more information, see the WinCollect User Guide. After software is used beyond the Extended Support End Date, the product might still function as expected however, IBM® does not make code or vulnerability fixes to resolve WinCollect issues for older operating systems. NOTE: WinCollect is not supported on versions of Windows® that moved to End Of Support by Microsoft®.
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